Just Pudding Basins Ltd
- Privacy & Security
- Cancelling an order
- Returns & refunds
- Intellectual property
i. ‘www.justpuddingbasins.co.uk ’, ‘We’, ‘Our’ or ‘Us’ refers to the trading company of Just Pudding Basins Ltd, registered office , 22 Barnwell Workshops, Barnwell Estates, Nr Oundle Peterborough. PE8 5PL. Company Reg: 7670795
ii. ‘The website’, ‘Our website’ or ‘This website’ refers to the website justpuddingbasins.co.uk
iii. ‘You’ or ‘Your’ refers to anyone accessing our website.
iv. ‘Item’ refers to the items or products we present or offer for sale via the website.
v. ‘Working day’ means Monday to Friday 9.30am – 5.30pm, excluding all English statutory and public holidays.
vi.‘Cookies’ are small text files that are stored on your computer to link our website to your computer. If you select the "remember me" tickbox when logging in, these files are used to store your username and password. Session cookies, which are deleted when you end your browsing session are also used as part of the shopping cart system.
i. Whilst every effort is made to ensure that all content on the website is accurate it is possible that there may be occasional errors. We cannot be held responsible for any errors and you agree that any errors or omissions found within the website may be subject to correction.
ii. In some instances an error may result in us cancelling or withdrawing an item from sale.
iii. If you are directly affected by an error you will be notified of any such error and our resulting action; we will of course endeavour to meet your requirements if at all possible.
iv. All stated weights, dimensions and capacities are approximate and intended as a guide only.
v. Every effort is made to ensure that images are a true representation but computer equipment can distort images and the colour reproduction may not be a true representation of the item; we cannot be held responsible for any such distortion or misrepresentation.
3. Privacy and Security
All personal information is treated as highly confidential.
All such information will be securely stored and safeguarded under the terms of the UK Data Protection Act 1998.
. We will use the information you provide for the following:
To process your orders and payments via Paypal.
To contact you, if necessary with regard to your orders and deliveries.
To notify you of news, events and offers (provided you have agreed to accept such information).
vii. We will never rent, sell or give your name or contact details to any other organisation.
viii. Whilst our methods and procedures are designed to protect and secure all personal information we cannot be held liable for any unauthorised access to the data you provide via our website.
ix. Please be aware that we will provide your information if requested by any legal authority, such as the police or a court of law.
i. Prices for all items are in Sterling and inclusive of VAT @ 20% (where applicable) but exclusive of carriage charges.
ii. If, in the unlikely event, a published price is incorrect we will correct it immediately. If you have ordered an item that is incorrectly priced we will inform you of the correct price and ask you to reconfirm or cancel your order.
i. We currently only deliver within the UK. Please contact us for a quote if you are outside the UK.
ii. To place an order click on the appropriate box and enter the required quantity to add the item to your basket.
iii. Once you have completed your shopping click on ‘Proceed to checkout’ and complete the details as requested.
iv. It is your responsibility to check the accuracy of your order, including the items ordered, delivery address and payment details.
v. Your order will not be processed until we have received and processed all payment details using Pay Pal.
vi. Provided all details are correct and payment is acceptable we will accept your order by acknowledging receipt of your order.
vii. We use only Pay pal as a recognised, highly secure company that encrypts all card information, we cannot be liable if, through no fault of our own, your payment details are used unlawfully by a third party.
viii. We reserve the right to remove from sale or alter a price on any item at any time, this could be because:
The item was unavailable
The pricing was incorrect
Your payment was not accepted
i. The majority of orders will be delivered within 5 working days (i.e. Monday – Friday) within the UK. .
ii. Please contact us if you require a quicker delivery so that we can discuss the options and charges.
iii. If there is a delay with your order we will contact you to explain the situation, you may at this stage want to:-
Continue with your order which we will despatch as soon as we can.
Select alternative products
Cancel your order
iv. Whilst we make every effort to fulfil every order promptly we are not liable for any failure to deliver, or delay in delivering items you have ordered due to reasons beyond our control.
7. Cancelling an order
i. If you, as a private individual (and not in the course of a business) buy from us over the website (without any face to face contact) you are entitled to change your mind,
If you wish to cancel your order you must do so in writing as soon as possible (email, fax or post).
You may cancel at any time from when the order is placed and up to 8 days after you receive the items.
If you have not yet received the items you can refuse delivery and ask for the items to be returned to us.
If you have already taken delivery of the items then please return them at your own expense in the same or similar delivery packaging. We recommend that you obtain proof of posting for all packets and parcels and that you send items by Special Delivery if they are over £41 in value.
Returned goods must be in a resaleable condition as new.
Full details of your rights under The Distance Selling Regulations are available from your local Trading Standards Service or Citizens Advice Bureau.
8. Returns & Refunds
We hope you will be pleased and satisfied with your purchases, however, in the unlikely event that goods are faulty, not as described or not fit for purpose, we will refund or exchange in accordance with your legal rights. Please report the matter to us immediately, either by email, fax or phone 01832 274330 (Mon-Fri 9.30am – 5.30pm).
In addition to your legal rights above, our voluntary returns policy is as follows:
If you are not happy with your purchase for any reason we will offer a refund or exchange on condition that the item is:
In a resaleable condition as new and in the original packaging
Returned within 30 days of purchase
Before returning any items please phone to request a returns number. We will need to know your order number, the item reference and your reason for the return.
To avoid damage in transit please pack items to be returned in the original carton and similar outer packaging as that in which you received the goods.
Items delivered damaged must be reported to us within 3 working days of receipt of delivery and may be returned to us within 30 days for a refund. Please contact us before returning the goods . Unless otherwise requested all goods to be returned should be addressed to: Just Pudding Basins Ltd, 22 Barnwell Workshops, Barnwell Estates, Nr. Oundle, Peterborough PE8 5PL. Please be sure to include a covering note to explain the reason for your return and include your order number and contact details.
9. Intellectual property
i. The designs, all material and content contained within the website remains the property of Just Pudding Basins Ltd or our suppliers or licensors.
ii. The material and content is available to you for your own personal, non-commercial use only.
i. To enhance the value of our website we provide some links to other websites that you may choose to access. We are not responsible or liable for the information contained within, or practices of any third party site.
ii. We make every effort to ensure that our Website is free of viruses but we cannot be held responsible for any damage that is caused to your computer by our website or any links via our site. It is your responsibility to implement your own security measures on your equipment.
iii. Just Pudding Basins Ltd reserves the right to alter, amend or delete any details on the website at any time.